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Terms and Conditions

Welcome to The Mad Cakes! By placing an order with us, you agree to the following terms and conditions:

1. Orders

  • All standard orders must be placed at least 7 days in advance.
  • Bulk orders (5 cakes or more) must be placed 14 days in advance.
  • No cancellations or changes are allowed once an order is confirmed.

2. Payment

  • A 50% down payment is required to confirm your order.
  • The remaining balance must be settled before delivery or pickup.

3. Delivery and Pickup

  • Delivery is available via courier services or self-booking (customer-arranged).
  • Delivery fees and timelines may vary depending on the courier service.
  • The Mad Cakes is not responsible for delays caused by third-party courier services.

4. Refund Policy

  • No refunds will be issued 7 days before the event date for standard orders.
  • Bulk orders are non-refundable 14 days before the event date.

5. Allergies and Special Requests

  • While we take care in preparing our products, we cannot guarantee they are free from allergens (e.g., nuts, gluten, dairy).
  • Please notify us of any dietary requirements or customization requests at the time of order.

6. Liability

  • Once the product has been delivered or picked up, The Mad Cakes is not liable for damages caused during handling or transportation.

7. Policy Updates

  • The Mad Cakes reserves the right to update these terms without prior notice.

Thank you for choosing The Mad Cakes! For any inquiries, feel free to contact us.